Shipping & Delivery Policy for Se7en Wholesale Ltd

1. Shipping Options

1.1 Standard Shipping

• Delivery time: typically 3 to 5 business days.
• Availability: across the UK.
• Cost: free for orders over GBP 150 in London.

1.2 Express Shipping

• Delivery time: typically 1 to 2 business days.
• Availability: across the UK.
• Cost: GBP 9.99.

1.3 Next-Day Delivery

• Delivery time: next business day.
• Availability: orders must be placed before 12:00 PM.
• Cost: GBP 14.99.

1.4 Click & Collect

• Availability: select Click & Collect at checkout where available.
• Collection location: Se7en Wholesale warehouse, 11 Arkwright Road, Ipswich, IP2 0UB.
• Ready time: orders are usually ready within 1 to 2 business days after confirmation.
• Notification: we will email or call you when your order is ready for collection.
• Collection requirements: please bring your order confirmation and valid photo ID.
• Holding period: orders are held for 7 days from notification unless otherwise agreed.
• Risk and responsibility: risk in goods passes to you when collected from the warehouse.

2. Shipping Process

2.1 Order Processing Time

• Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays).
• You receive a confirmation email once your order has shipped, including tracking information where available.

2.2 Order Tracking

• Tracking details are provided by email when your order is dispatched.
• If tracking is available, use the details in your dispatch email to follow your shipment.

3. Delivery Locations

• United Kingdom, including mainland and selected remote areas.
• International shipping may be available to select countries. Additional fees and longer delivery times may apply.

4. Delivery Issues

4.1 Delays

We aim to deliver within estimated times. Unforeseen events such as severe weather, natural disasters, or carrier disruptions may delay delivery.

4.2 Incorrect Address

Please ensure shipping details are accurate. We are not responsible for deliveries made to incorrect addresses entered at checkout. Contact us immediately if an address needs correction.

4.3 Lost or Damaged Packages

If a package is lost or arrives damaged, contact us within 7 days of the delivery date. We will work with the carrier and may offer a replacement or refund where appropriate.

5. International Shipping

5.1 Customs and Duties

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the customer's responsibility.

5.2 Delivery Time

Delivery time for international shipments depends on destination and selected shipping method. estimates are shown at checkout where available.

6. Order Changes and Cancellations

You may modify or cancel an order before it is shipped by contacting us with your order details. Once shipped, orders cannot be modified or cancelled, but returns may be possible in line with our returns terms.

7. Special Instructions

If you have specific delivery instructions, add them at checkout. We pass these instructions to the shipping carrier, but cannot guarantee they will always be followed.

8. Contact Us

For any questions about this Shipping & Delivery Policy, contact:

Se7en Wholesale Ltd
11 Arkwright Road, Ipswich, United Kingdom, IP2 0UB
Email: se7enwholesale@gmail.com
Phone: 01473 978117